Terms & Conditions.

In these Terms and Conditions, 'you' means the individual responsible for the purchasing and/or training at, where applicable, HUSTLE Norwich  Limited sometimes referred to as ‘we’ or ‘us’ or ‘our’. 

Before participating in any physical training provided by Hustle we ask that you do not have any physical limitations or underlying health issues that might put your health and well-being at risk, or prevent you from enjoying your training experience.

You acknowledge that you may suffer injury as a result of your participation and release Hustle from any and all liability now or in the future, including but not limited to medical expenses, lost earnings or pain and suffering, that may occur by reason of heart attacks, muscle strains, pulls or tears, broken bones, shin splints, heat prostration, knee/lower back/foot injuries, and any other illness, soreness, or injury, whether occurring during or after your participation or use of the conditioning and exercise equipment and facilities, whether at the venue or online.

If visiting HUSTLE Norwich , its owners, directors, managers and all employees of all liability regarding any loss or damage to personal property.

You agree to abide by the rules and regulations of HUSTLE Norwich and acknowledge that these rules and regulations may change from time to time. 


HEALTH & SAFETY 

If you are feeling unwell or suspect you may have symptoms consistent with Covid-19 you understand MUST NOT enter HUSTLE Norwich

In entering HUSTLE Norwich facility you must adhere to all recommended guidelines, including

  • timely arrival - as prepared as possible to begin your training so as to avoid changing room congestion.

  • time exit - to ensure club staff have sufficient time to prepare the facility for the next session and, again, to avoid member congestion during session transition phases.

  • use of hand sanitiser provided.

  • avoiding close contact with others.

  • disposing of tissues properly in the bins provided.

  • keeping any station, area or equipment you use clean after use with the products provided.

GYM ACCESS

You must visit reception on arrival to ensure your visit is logged.

You do not need to book gym use but access is on a first come, first served basis and may be refused if the floor(s) are full.

To reduce congestion and risk of close contact with other members you understand you may not be able to use the ground floor for gym use when classes are active - upstairs remains available subject to space.

REGISTRATION & PURCHASE

To register or purchase from the HUSTLE Norwich online booking system you must be over 16 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete. If you are under the age of 16 years you must have consent, in written form, from a parent or guardian.

All offers and prices are subject to change without notice.

REFUND & CANCELLATION POLICY

There is no minimum term for HUSTLE Norwich memberships. Memberships  will automatically renew each month until canceled in writing to hello@doyouhustle.co.uk

To cancel or change a HUSTLE Norwich membership you must provide at least 60 days prior to your due payment date. Membership, and all sessions linked to the membership, will terminate on the final day prior to the next billing period. 

We have a 6-hour cancellation policy on all of classes. If you are an UNLIMITED member and do not attend a booked class a standard single class rate will be charged to your account.

No refunds are given in part or whole for any unused time or sessions remaining. 

HUSTLE Norwich reserves the right to terminate membership, refuse entry to the venue or any facility where HUSTLE Norwich training is conducted to anyone that acts in violation of the positive, good vibes, community-based spirit of HUSTLE Norwich, including but not limited to abusive or violent language, threatening behaviour or rudeness to fellow members or club staff.

Private Training and Classes

All sessions, whether personal training or classes, must be booked in advance using the club website or app. 

It is your responsibility to attend the training appointments (whether class or private training) when they are scheduled. Cancellations must be made by logging in to your account in a web browser, or via the Clubright app.

Cancellations must be made at least 4 hours prior to the appointment start time. Appointments that are missed, or canceled within 4-hours of the session start time, will be charged for the price of 1 session to your account.

You understand that appointments will begin and end promptly as scheduled. You acknowledge that any delays to the start of a scheduled appointment will not be a cause to extend the provided service beyond the remainder of the scheduled time. You will not expect or ask my trainer to run overtime. You understand that if you are 10 minutes late the appointment will be canclled and you will be charged for that session and/or not be issued a refund.

Unless otherwise stated, Personal Training and Classes purchases are valid for 12-months from the date of purchase.

Special Discounts, Offers & Freebies

We may occasionally offer special discounts on special services, offers, guest passes, and other similar features. These are subject to be withdrawn or changed without notice.

GENERAL

  • Appropriate footwear must be worn at all times.

  • It is advised that valuables are not brought to the class and are taken at the owner’s risk.

  • If the participant’s health changes at any time during membership we must be informed of the details, in writing, and a new PAR-Q must be completed.

  • It is advisable that participants do not exercise on an empty stomach.

  • Listed instructors are subject to change without notice.

  • Persons registered on a sex offenders list will not be allowed to join Hutle and this information must be disclosed.

THE SHOP

Any purchases from the shop which are demonstrably defective or damaged upon arrival may be returned within 7 days for an exchange or refund.

Items may be returned within 14 days for exchange only. Returns are valid only for items that have not been used or damaged and are in the original packaging.

Customers are responsible for all shipping charges on exchanges or refunds.

Refunds are only available when an equivalent replacement is unavailable and the customer does not wish to exchange for another product.

If you have any questions email hello@doyouhustle.co.uk